:root{--m5-blue: #143B7A;--m5-blue-dark: #092452;--m5-blue-soft: #e8eef8;--m5-orange: #FF6A00;--m5-red-orange: #FF3D2E;--m5-ink: #111111;--m5-muted: #5F6368;--m5-border: #DCE3EE;--m5-bg: #F4F7FB;--m5-card: #FFFFFF;--m5-success: #158A54;--m5-warn: #B96B00;--m5-danger: #C7352B;--shadow-soft: 0 18px 40px rgba(9, 36, 82, .1);--shadow-tight: 0 8px 22px rgba(9, 36, 82, .08)}*,*:before,*:after{box-sizing:border-box}body{margin:0;background:var(--m5-bg);color:var(--m5-ink);font-family:Montserrat,Avenir,Segoe UI,Arial,sans-serif;-webkit-font-smoothing:antialiased}#root{min-height:100vh;display:flex;flex-direction:column}.app-shell{display:grid;grid-template-columns:240px minmax(0,1fr) 300px;height:calc(100vh - 52px);overflow:hidden}.sidebar{display:flex;flex-direction:column;gap:16px;padding:18px 14px;background:linear-gradient(160deg,rgba(255,106,0,.12),transparent 32%),linear-gradient(180deg,var(--m5-blue-dark),var(--m5-blue));color:#fff;height:100%;overflow-y:auto}.sidebar-brand{display:flex;align-items:center;gap:10px;padding:4px 0}.sidebar-brand img{width:40px;height:40px;object-fit:contain;background:#fff;border-radius:8px;padding:3px}.sidebar-brand strong{display:block;font-size:17px}.sidebar-brand span{display:block;margin-top:2px;color:#ffffffa6;font-size:11px}.sidebar-nav{display:grid;gap:4px}.sidebar-nav a{color:#ffffffc7;text-decoration:none;padding:10px 12px;border-radius:8px;font-size:13.5px;display:flex;align-items:center;gap:8px;transition:background .15s}.sidebar-nav a:hover,.sidebar-nav a.active{background:#ffffff1f;color:#fff}.sidebar-divider{height:1px;background:#ffffff1f;margin:4px 0}.conv-header{font-size:10.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#ffffff73;padding:0 4px;margin-top:4px}.conv-list{display:grid;gap:3px}.conv-item{padding:9px 12px;border-radius:8px;cursor:pointer;transition:background .15s;border:1px solid transparent}.conv-item:hover{background:#ffffff14}.conv-item.active{background:#ffffff26;border-color:#fff3}.conv-item strong{display:block;font-size:13px;color:#fff;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-item span{display:block;font-size:11px;color:#ffffff80;margin-top:2px}.sidebar-status{margin-top:auto;padding:10px;border-radius:8px;background:#ffffff14;border:1px solid rgba(255,255,255,.1)}.status-line{display:grid;grid-template-columns:8px 1fr auto;align-items:center;gap:8px;font-size:11.5px}.dot{width:8px;height:8px;border-radius:999px;background:#fff}.dot.ok{background:#49df92}.dot.warn{background:var(--m5-orange)}.chat-panel{display:flex;flex-direction:column;height:100%;background:var(--m5-bg);border-right:1px solid var(--m5-border)}.chat-topbar{display:flex;align-items:center;gap:12px;padding:14px 20px;background:var(--m5-card);border-bottom:1px solid var(--m5-border);flex-shrink:0}.chat-topbar h2{margin:0;font-size:15px;color:var(--m5-blue-dark);flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-select,.channel-select{display:flex;align-items:center;gap:6px;padding:7px 10px;border:1px solid var(--m5-border);border-radius:8px;background:#fff;font-size:12px;color:var(--m5-blue-dark);flex-shrink:0}.agent-select select,.channel-select select{border:none;background:transparent;color:var(--m5-blue-dark);font-size:12px;font-family:inherit;cursor:pointer;outline:none}.chat-messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:14px}.msg-bubble{max-width:72%;padding:11px 15px;border-radius:12px;font-size:13.5px;line-height:1.55;white-space:pre-wrap}.msg-bubble.human{align-self:flex-end;background:var(--m5-blue);color:#fff;border-bottom-right-radius:4px}.msg-bubble.assistant,.msg-bubble.agent{align-self:flex-start;background:var(--m5-card);border:1px solid var(--m5-border);border-bottom-left-radius:4px;box-shadow:var(--shadow-tight)}.msg-bubble.system{align-self:center;background:var(--m5-blue-soft);color:var(--m5-blue-dark);font-size:12px;border-radius:8px;max-width:90%;text-align:center}.msg-meta{font-size:10.5px;color:var(--m5-muted);margin-bottom:4px;font-weight:600;text-transform:uppercase;letter-spacing:.05em}.msg-time{font-size:10px;color:var(--m5-muted);margin-top:5px}.msg-approval-banner{margin-top:8px;padding:9px 12px;border-radius:8px;background:#fff0df;border:1px solid var(--m5-warn);font-size:12px;color:var(--m5-warn);display:flex;align-items:center;gap:7px}.chat-compose{padding:14px 20px;background:var(--m5-card);border-top:1px solid var(--m5-border);flex-shrink:0}.quick-actions{display:flex;flex-wrap:wrap;gap:5px;margin-bottom:10px}.quick-btn{display:flex;align-items:center;gap:4px;padding:5px 10px;border-radius:999px;border:1px solid var(--m5-border);background:#fff;color:var(--m5-muted);font-size:11.5px;font-family:inherit;cursor:pointer;transition:all .15s}.quick-btn:hover{border-color:var(--m5-orange);color:var(--m5-orange)}.compose-row{display:flex;align-items:flex-end;gap:10px}.attach-btn{width:40px;height:40px;border:1px solid var(--m5-border);border-radius:8px;background:#fff;color:var(--m5-muted);font-size:18px;cursor:pointer;flex-shrink:0;display:flex;align-items:center;justify-content:center;transition:all .15s}.attach-btn:hover{border-color:var(--m5-orange);color:var(--m5-orange)}.msg-input{flex:1;padding:11px 16px;border:1px solid var(--m5-border);border-radius:8px;font-size:13.5px;font-family:inherit;color:var(--m5-ink);background:#fff;resize:none;min-height:44px;max-height:120px;outline:none;transition:border-color .15s;box-sizing:border-box}.msg-input:focus{border-color:var(--m5-blue)}.send-btn{height:44px;padding:0 20px;border:none;border-radius:8px;background:linear-gradient(135deg,var(--m5-orange),var(--m5-red-orange));color:#fff;font-size:13.5px;font-weight:700;font-family:inherit;cursor:pointer;box-shadow:0 6px 16px #ff6a0038;flex-shrink:0;transition:opacity .15s}.send-btn:hover{opacity:.88}.send-btn:disabled{opacity:.5;cursor:not-allowed}.context-panel{display:flex;flex-direction:column;gap:12px;padding:16px;background:var(--m5-bg);overflow-y:auto;height:100%}.ctx-section{background:var(--m5-card);border:1px solid var(--m5-border);border-radius:8px;padding:14px}.ctx-section h3{margin:0 0 10px;font-size:11px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--m5-muted)}.ctx-field{display:grid;grid-template-columns:1fr auto;gap:6px;align-items:center;padding:7px 0;border-bottom:1px solid var(--m5-border)}.ctx-field:last-child{border-bottom:none}.ctx-field span{font-size:12px;color:var(--m5-muted)}.ctx-field strong{font-size:13px;color:var(--m5-blue-dark)}.ctx-field strong.ok{color:var(--m5-success)}.ctx-field strong.warn{color:var(--m5-warn)}.ctx-field strong.bad{color:var(--m5-danger)}.priority-badge{display:inline-flex;align-items:center;justify-content:center;width:34px;height:26px;border-radius:7px;font-size:11px;font-weight:800}.priority-badge.p1{background:#ffe9e6;color:var(--m5-danger)}.priority-badge.p2{background:#fff0df;color:var(--m5-warn)}.priority-badge.p3{background:var(--m5-blue-soft);color:var(--m5-blue)}.ctx-listing{display:flex;justify-content:space-between;align-items:center;padding:8px 0;border-bottom:1px solid var(--m5-border)}.ctx-listing:last-child{border-bottom:none}.ctx-listing .channel{font-size:12.5px;color:var(--m5-blue-dark);font-weight:600}.ctx-listing .status{font-size:11px;padding:3px 8px;border-radius:999px;font-weight:700}.status-ok{background:#e7f8ef;color:var(--m5-success)}.status-draft{background:var(--m5-blue-soft);color:var(--m5-blue)}.status-error{background:#ffe9e6;color:var(--m5-danger)}.ctx-action-btn{width:100%;padding:9px;border-radius:8px;border:1px solid var(--m5-border);background:#fff;color:var(--m5-blue-dark);font-size:12.5px;font-family:inherit;font-weight:600;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:6px;margin-bottom:6px;transition:all .15s}.ctx-action-btn:hover{border-color:var(--m5-orange);color:var(--m5-orange)}.ctx-action-btn.primary{background:linear-gradient(135deg,var(--m5-orange),var(--m5-red-orange));border:none;color:#fff;box-shadow:0 6px 16px #ff6a0038}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(160deg,var(--m5-blue-dark),var(--m5-blue))}.login-card{background:var(--m5-card);border-radius:12px;padding:40px;width:400px;box-shadow:var(--shadow-soft);text-align:center}.login-card img{width:64px;height:64px;margin-bottom:20px}.login-card h1{color:var(--m5-blue-dark);font-size:22px;margin:0 0 6px}.login-card p{color:var(--m5-muted);font-size:13px;margin:0 0 28px}.login-card input{width:100%;padding:12px 16px;border:1px solid var(--m5-border);border-radius:8px;font-size:14px;font-family:inherit;color:var(--m5-ink);margin-bottom:12px;outline:none;transition:border-color .15s;box-sizing:border-box}.login-card input:focus{border-color:var(--m5-blue)}.login-card button{width:100%;padding:13px;border:none;border-radius:8px;background:linear-gradient(135deg,var(--m5-orange),var(--m5-red-orange));color:#fff;font-size:15px;font-weight:700;font-family:inherit;cursor:pointer;box-shadow:0 8px 20px #ff6a0040;transition:opacity .15s}.login-card button:hover{opacity:.88}.login-error{color:var(--m5-danger);font-size:12.5px;margin-top:10px}.dashboard-page{padding:24px;overflow-y:auto;height:calc(100vh - 52px)}.dashboard-page h1{color:var(--m5-blue-dark);font-size:26px;margin:0 0 20px}.metrics-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:20px}.metric-card{background:var(--m5-card);border:1px solid var(--m5-border);border-radius:8px;padding:18px;box-shadow:var(--shadow-tight);position:relative;overflow:hidden}.metric-card.accent-blue{background:linear-gradient(135deg,var(--m5-blue),var(--m5-blue-dark));color:#fff}.metric-card.accent-orange{background:linear-gradient(135deg,var(--m5-orange),var(--m5-red-orange));color:#fff}.metric-card span{display:block;font-size:12px;font-weight:600;opacity:.85}.metric-card strong{display:block;font-size:28px;margin:5px 0 3px}.metric-card small{display:block;font-size:11.5px;opacity:.75}.metric-card:after{content:"";position:absolute;right:-28px;bottom:-36px;width:118px;height:118px;border:1px solid rgba(255,255,255,.15);transform:rotate(30deg);clip-path:polygon(25% 6%,75% 6%,100% 50%,75% 94%,25% 94%,0 50%)}.mesa-cta{display:flex;align-items:center;gap:12px;padding:20px 24px;background:var(--m5-card);border:1px solid var(--m5-border);border-radius:8px;box-shadow:var(--shadow-tight);margin-bottom:20px}.mesa-cta h2{margin:0;color:var(--m5-blue-dark);font-size:17px}.mesa-cta p{margin:4px 0 0;color:var(--m5-muted);font-size:13px}.mesa-cta-btn{margin-left:auto;padding:11px 24px;border:none;border-radius:8px;background:linear-gradient(135deg,var(--m5-orange),var(--m5-red-orange));color:#fff;font-size:14px;font-weight:700;font-family:inherit;cursor:pointer;box-shadow:0 8px 20px #ff6a0040;text-decoration:none}.approval-row{display:flex;align-items:center;gap:10px;padding:12px 0;border-bottom:1px solid var(--m5-border)}.approval-row:last-child{border-bottom:none}.approval-row strong{font-size:13.5px;color:var(--m5-blue-dark);flex:1}.panel{background:var(--m5-card);border:1px solid var(--m5-border);border-radius:8px;padding:18px;box-shadow:var(--shadow-tight);margin-bottom:14px}.panel-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.panel-header h2{margin:0;font-size:15px;color:var(--m5-blue-dark)}.loading{display:flex;align-items:center;justify-content:center;padding:40px;color:var(--m5-muted);font-size:14px;gap:10px}.spinner{width:18px;height:18px;border:2px solid var(--m5-border);border-top-color:var(--m5-blue);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.eyebrow{font-size:10.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--m5-orange);margin-bottom:4px}.agent-tag{display:inline-block;padding:2px 8px;border-radius:999px;background:var(--m5-blue-soft);color:var(--m5-blue);font-size:11px;font-weight:700;margin-bottom:4px}.new-conv-btn{width:100%;padding:9px;border-radius:8px;border:1px dashed rgba(255,255,255,.3);background:transparent;color:#ffffffb3;font-size:12.5px;font-family:inherit;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:6px;transition:all .15s}.new-conv-btn:hover{background:#ffffff14;color:#fff;border-color:#ffffff80}.m5-navbar{display:flex;align-items:center;gap:12px;padding:0 20px;height:52px;background:var(--m5-blue-dark);color:#fff;position:sticky;top:0;z-index:1000;box-shadow:0 2px 8px #00000026}.m5-navbar-brand{flex-shrink:0}.m5-navbar-logo{font-size:16px;font-weight:800;color:#fff;text-decoration:none;letter-spacing:-.02em}.m5-navbar-links{display:flex;list-style:none;margin:0;padding:0;gap:2px;flex:1}.m5-navbar-links a{display:flex;align-items:center;gap:6px;padding:8px 14px;border-radius:6px;color:#ffffffb3;text-decoration:none;font-size:13px;font-weight:500;transition:all .15s}.m5-navbar-links a:hover{background:#ffffff1a;color:#fff}.m5-navbar-links a.m5-nav-active{background:#ffffff26;color:#fff;font-weight:700}.m5-nav-icon{font-size:15px}.m5-navbar-user{display:flex;align-items:center;gap:10px;margin-left:auto;flex-shrink:0}.m5-navbar-username{font-size:12px;color:#ffffffb3}.m5-navbar-logout{padding:5px 12px;border-radius:5px;border:1px solid rgba(255,255,255,.3);background:transparent;color:#fffc;font-size:12px;font-family:inherit;cursor:pointer;transition:all .15s}.m5-navbar-logout:hover{background:#ffffff1a;border-color:#ffffff80;color:#fff}.m5-main-content{flex:1;height:calc(100vh - 52px);overflow:hidden}@media(max-width:768px){.m5-navbar{padding:0 12px;gap:8px}.m5-nav-label{display:none}.m5-navbar-links a{padding:8px 10px}.m5-navbar-username{display:none}}